Know Your Client

In our conversations with service providers we regularly ask our clients: “How well do you know your clients?” On many occasions the typical response is “I know my clients pretty well– they’ve been with us for ‘x’ years”. In our experience that retort is not always the response of the service provider’s clients.
The rules are [...]

Knowing Me Knowing You – The Power of Communication

This wonderful phrase was made popular in the 1980’s by the Worldwide phenomena we all know as ABBA and it has now become a key philosophy in the way we work here at DNA Behavior. Hidden within these words is a key truth that will set you up for success in many endeavors in your life.

I was recently doing a presentation to a company and I asked the question – “Has anyone ever asked you how you would like to receive communication?