How many times have I walked away with that “WOW” experience. Never! That is until I attended Dreamforce last week put on by Salesforce.com at the Moscone Center in San Francisco.
Trying to get to know your customers better? So are most companies. But their approach differs dramatically.
Your customer is the center of the universe. But what have you done lately to make them feel that way?
We are excited to announce the launch of our Communication DNA app on the Salesforce CRM AppExchange. Businesses can now access behavioral intelligence about customers directly through their CRM to provide a customized experience with minimal effort.
The new concept that businesses have to address is that customer engagement begins when it begins. No longer does customer engagement begin when a prospect walks in the front door or makes the first phone call.
Social Networking is here to stay; it’s becoming the cornerstone of the way we do business in the 21st Century and beyond.
Studies show that 10 out of 10 CRM platforms do not have a behavioral based customer engagement system. This will soon change as the Communication DNA app for Salesforce.com gets released.
Want a boost in team productivity? Do a check of your team’s three “E’s”: Energy, Engagement and Exploration.
Naturally expressive and talkative people will be “Outgoing People Connectors” who are able to network with people well but may make uneducated bets from following the herd that sabotage their portfolio.
Being careful about our own emotional state and being mindful of our own stress reactions can go a long way in improving the way we communicate with others.