customized experiences

This tag is associated with 3 posts

Engaging Customers to Inform Growth Strategies

By Carol Pocklington - Customer Behavior Research at DNA Behavior International ⋅ November 19, 2012 ⋅ Post a comment

There is endless ‘chatter’ around engaging customers; understanding the consumer’s headspace; understanding their ‘buying behaviour’ and how to shift focus to engage this customer to improve the bottom line.

Providing Unique Client Experiences

By Hugh Massie - President at DNA Behavior International ⋅ August 25, 2011 ⋅ Post a comment

Adapting to different communication styles is very important. However, the real game changer is customizing the client experience. How can the knowledge of Communication Styles be used to customize the service experiences for each client?

The Team Adapts to Different Communication Styles

By Hugh Massie - President at DNA Behavior International ⋅ August 9, 2011 ⋅ Post a comment

This post is part 7 of our 8 part series on increasing Client Engagement from our Client Relationship Performance in the New Behavioral Economy White Paper. The insights will demonstrate in practical terms how to apply predictive behavioral insights to tailor client communication [...]

—

Bookmark and Share

Blog Directory Toplist
); /* ]]> */